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Review Response Templates for Service Businesses
A one-star review shows up and most owners freeze — reply too fast and it sounds defensive, wait too long and it looks like you don't care. Below are two free AI prompts you can copy into ChatGPT, Claude, or any AI chatbot right now to draft a reply in seconds. No sign-up, no catch.
Replying to a negative review
Act as a customer service expert for a home services business. Write a professional, empathetic reply to a Google review where the customer says: "[paste the review text here]." Take responsibility where it's fair, don't admit fault for things that aren't ours, and invite them to call us directly to make it right.
Replying to a 5-star review
Act as a customer service expert for a home services business. Write a short, genuine thank-you reply to a 5-star Google review where the customer says: "[paste the review text here]." Mention something specific from their review, and keep it warm without sounding scripted.
Two prompts, fifteen-plus in the toolkit
These two cover the most common cases. The full Review Responses category in BizShortcut has 15+ prompts — replies for partial refunds, review responses that mention a specific fix, follow-ups asking a happy customer to leave a review in the first place, and more — plus prompts for Social Media, Email & Follow-ups, Website & SEO, Customer Service, and Hiring & Operations.
See the Full Toolkit — from $19FAQ
Will this work for a review that isn't about my trade?
Yes — the prompt is written to take your specific situation as input, so it works whether you're a plumber, electrician, HVAC tech, landscaper, or any other service business replying on Google, Yelp, or Facebook.
What if the review is unfair or the complaint isn't our fault?
The prompt is written to acknowledge the customer's experience without admitting fault you don't owe — you tell it what actually happened and it drafts a reply that stays professional either way.